Shipping policy
Shipping
We ship to all 27 countries of the European Union: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary.
Order processing times
Orders are generally shipped within 2 working days of receipt.
Shipping costs
- Free shipping on orders of €100 or more
- €10 for orders under €100
With the exception of Malta, Cyprus, and the Canary Islands:
- Free shipping on orders of €150 or more
- €30 for orders under €150
Shipment tracking
When your order ships, you will receive a confirmation email with a tracking code to follow your delivery.
Returns & refunds
Return window
Within 14 days of receiving your order.
How to start a return
Email ecommerce@rudyproject.com, stating your order number and the reason for the return. You will be informed of the procedure to follow.
Return costs
Shipping and return costs are the customer’s responsibility. Rudy Project strongly believes in sustainability and aims to reduce environmental pollution through conscious consumption.
Contact us if you have any questions about choosing the products you are interested in purchasing—we will be happy to support you.
Refund
Processed within a maximum of 5 business days from receipt of the returned product. The time it takes to appear on your statement depends on your credit card provider’s processing times.